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Directory Signs, How Effective Are They for Patients?
Hospital directory signs are often cluttered with unnecessary details that do little to help patients. Overloaded maps, artificial building sections, confusing floor numbers, and medical jargon all increase cognitive load rather than reduce it. The only element with consistent value is a simple alphanumeric route code, ideally already provided in appointment details. In most cases, removing 90 percent of directory sign content would have no negative impact on overall wayfinding performance.

Designing for Patient Wayfinding is #phygital and #digitalfirst
It’s mind-boggling to see that the majority of hospitals are still stuck in 1988 when it comes to Patient Wayfinding...
Today's patients expect a retail-like experience, characterized by effective, personalized, and empathetic communication. In virtually every survey, patients consistently express the need for better information regarding the physical patient journey.

Creating Effective Wayfinding Tools Requires Understanding of Spatial Cognition
Wayfinding is a complex process. We need to understand the underlying cognitive processes in order to create the right tools to help people navigate unfamiliar environments in a simple and effective way. Often, we develop solutions that address a non-existent problem because we do not fully grasp where the true wayfinding issue lies. We will illustrate this with an example: finding your way in a supermarket or a DIY store.