Indoor Navigation in Hospitals – Best Practices for a Mobile Wayfinding deployment

Indoor navigation is not just about technology. Copying outdoor navigation to indoors is not going to work. Car navigation is different from pedestrian navigation and very different from pedestrian navigation in the build environment.

At Eyedog, we have conducted in depth, scientific research and continue to work closely with respected research institutions like Ghent University, Delft University of Technology and ETH Zurich. 

We are not interested in the technology itself. We would like to learn how people typically move around in buildings. We want to better understand the psychological aspects first, like user behaviour, mental states, cognition, etc. Technology is just the enabler towards a better wayfinding experience.

The Value of Efficient Wayfinding Design in Hospitals

It is not hard to imagine, that bad wayfinding design will cost money. But how much? People find it hard to quantify these costs that come as a results of flawed wayfinding design in hospitals. This means it is also problematic to define the ROI of an upgrade in wayfinding design is. But is it really that hard to quantify these values?

At Eyedog we defined a model based on 19 parameters to quantify the value of of effective wayfinding design. This opens the door to Pay per Performance. No Cure, no Pay. Who would be in for business model innovation?

Université Antonine in Beirut launches campus wide Indoor Navigation


Université Antonine, in partnership with Eyedog Indoor Navigation, the world's leading indoor navigation and mobile way-finding solution, through Sign Module System - EIN dealers in Lebanon and the MENA region - launched a mobile application “UA Way-finding” for indoor navigation on the basis of real photos.

This application allows visitors and especially new students to find their ways more easily between UA several buildings and facilities.

"Several months were needed to develop the application. We studied the structure of the University, traffic flows and the different destinations before doing software modeling work; Several hundred pictures were then taken to give the user a landmark, said Mr. Fouad Abdallah, the Project Manager.

Very easy to update, the app does not require any internet connection, is multilingual and intuitive, gives a dynamic and modern image of the University, and specially saves users time and helps them get to their appointments on time.

"We are very happy that together with Université Antonine we were able to introduce image based indoor navigation in Lebanon", said Ralph Michels, CTO of Eyedog. "This is the only pedestrian navigation system that would work in a complex area as a university campus were people typically move both indoor and outdoor, and where the user can fail internet connection while navigating. Our system is the only indoor pedestrian navigation system that does not require an indoor positioning system and/or internet connection to function. But more importantly, the usability is unrivalled, something that is acknowledged by scientific research and therefor also by Université Antonine." 

The app is available free of charge for download in the Apple App store and the Google Play store.

Complex versus non-complex buildings

In articles about wayfinding the expression “complex buildings” is often discussed. With indoor navigation the term is often used to show that the problem is larger than life, to be able to find the way within buildings and that indoor navigation proves to be the solution.

But what exactly does that mean? “Complex buildings”? When is building considered to be complex and when is it less complex?

Jolimont Hospital, the first to introduce indoor navigation in Belgium

Groupe Jolimont is the first building in Belgium to offer indoor navigation to their visitors. Since 1 June the hospitals of Jolimont in La Louviere, CHR Mons in Mons and CHR Mons Warquignies in Boussu offer Eyedog Indoor Navigation to their visitors and patients.

We are extremely proud that Eyedog contributed to this prime in Belgium. The mobile applications are ready for download in the Apple App store and the Google Play store.

Find below press articles about the introduction of Eyedog Indoor Navigation:

Indoor Navigation 101 - An introduction to Indoor Navigation and Mobile Wayfinding

Mobile Wayfinding a.k.a. Indoor Navigation is hot. However, when you start searching on the internet, you notice quickly how different the images are that people perceive when discussing indoor navigation. And don’t even mention the huge mountain of terminology you are confronted with such as ‘beacons, blue dot, SLAM, inertial sensors, BTLE, routing, triangulation, dead-reckoning’... Are you still following? We have spelled it all out in our blog ‘Mobile Wayfinding 101’.

Meander Medisch Centrum biedt bezoekers innovatief indoor navigatiesysteem via de telefoon

Meander Medisch Centrum in Amersfoort stelt haar patiënten en bezoekers een indoor navigatiesysteem via de mobiele telefoon ter beschikking. Deze innovatieve manier van navigeren zorgt er voor dat de bezoekers makkelijker hun eindbestemming kunnen bereiken in het gebouw. Na het downloaden van een app vinden bezoekers hun weg door het ziekenhuis op een toegankelijke, herkenbare manier. Het unieke aan deze wayfinding app is dat deze ook minder valide bezoekers navigeert en daarbij rekening houdt met de beperkingen ten aanzien van bijvoorbeeld trapgebruik. De functionaliteit is ontwikkeld vanuit de gedachte dat ook tijdelijke wijzigingen in routing direct toegepast kunnen worden. Het ziekenhuis wil hiermee verder vorm geven aan hun visie op gastvrijheid en service.