Hospital Indoor Navigation enabling operational excellence

Hospitals are considered to be the most challenging places for indoor wayfinding. Most hospitals and medical centers are complex mazes of long and confusing corridor systems with bends, turns, and different types of vertical travel options. They are often built in different stages over many decades resulting in different buildings from different architecture, different geometry with different interiors. But more importantly, in hospitals people tend to be overwhelmed by all kinds of negative emotions which makes wayfinding a very complicated task.

For that reason a powerful mobile wayfinding system with a very simple user interface is required to help patients and visitors to easily and intuitively find their way to their destination

Using Photo Landmark Navigation, the user does not need to read digital maps or learn a foreign interface – what you see is what you get. Many people have difficulty interpreting maps and other abstract visualisations of space. In combination with human-computer interface processing, interpreting digital maps on devices can provide a frustrating user experience. Especially in environments like hospitals where behaviour and user reasoning are different, complex spatial processing by reading maps is almost an impossible task.

Survey results Baystate Medical Center (MA), USA

Survey results Baystate Medical Center (MA), USA



Hospital Patients and adopting Mobile Wayfinding

Mobile Wayfinding is hospitals is not just limited to making ‘an app’. Mobile Wayfinding is a methodology that needs to be adopted by the whole organisation. This is easier than it sounds, but only if the approach towards a deployment is the right one.

Eyedog has over 30 years of experience in complex wayfinding project in the health care market. It is against best wayfinding practises in hospital to give 'something' to the patients after having them giving 'something' to you first.

This means that having patients downloading a native wayfinding app first before they can get wayfinding information from the hospital compromises the adoption of mobile wayfinding.

Wayfinding information should be available at the right time and the right place, without having the patients doing complicated stuff first. Eyedog acknowledges that offering only native apps to patients will bring very low adoption witnessing the very low download numbers in the Google Play store of hospital indoor navigation systems.

Eyedog provides a Mobile Wayfinding methodology giving the health system the option to offer wayfinding information anytime, anywhere on any screen.  

  • Staffed desktops and un-staffed kiosks can send personalised wayfinding instructions to the user's phone anywhere within the patient journey by providing a 2nd screen experience.

  • Personalised wayfinding instructions to patients in doctor appointment emails and SMS appointment reminders by integrating easily with 3rd party (patients scheduling) software like Epic, Cerner, Chipsoft, or any custom patient portal etc.

In every part of the patient journey, mobile wayfinding is easily accessible to patients and visitors because Eyedog does not solely rely on native apps that need to be downloaded.


Staffed desktops or unstaffed kiosks offering a 'second screen- experience’ to patients and visitors by scanning QR codes or sending SMS text messages

Staffed desktops or unstaffed kiosks offering a 'second screen- experience’ to patients and visitors by scanning QR codes or sending SMS text messages



VALUES FOR hospitals and medical centers

Installing a mobile wayfinding system is not about installing just a piece of software. Installing a mobile wayfinding systems in health systems requires an interdisciplinary approach to improve health care, financial health and brand value in general.

Our integrated approach addresses topics like patient engagement, patient and visitor communication, improving on no-shows, dealing with multiple nationalities, learnings from data analytics, how to deal with patients without smartphones, and much more.